At Sperry Sales Store, we want you to be completely satisfied with your purchase of authentic Sperry footwear. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, in its original condition, and in the original packaging
  • You must initiate the return within 15 days of receiving your order
  • The item must not show signs of wear or damage

Non-Returnable Items

Based on our product categories, the following items cannot be returned or exchanged:

  • Sandals/Slippers (for hygiene reasons, unless defective)
  • Any items marked as “final sale” or “clearance”

Return & Exchange Process

  1. Initiate Your Request: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for your request.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our Montreal facility at your expense (see address below). We recommend using a trackable shipping method.
  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sperry Sales Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Product Name: [Product Name]
  • Size/Color: [Size and Color]
  • Reason for Return: [Please specify]
  • Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all requirements.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Information

Once your return is approved and processed:

  • Timing: Refunds are processed within 5 business days of receiving your return. Please allow 7-10 business days for the refund to appear in your original payment method.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Note: For exchanges, we’ll ship the new item once we receive your return. Standard shipping rates apply unless the exchange is due to our error.

Return Shipping Address

Sperry Sales Store Returns
134 rue Levy
Montreal, CA H3C 5K4

Please include your RMA number on the outside of the package. Returns without an RMA number may experience processing delays.

International Returns

For customers outside Canada:

  • You are responsible for any customs fees or duties associated with the return
  • We cannot refund the original shipping costs for international orders
  • Please clearly mark the package as “RETURNED GOODS” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage/defect
  2. We’ll arrange for a prepaid return label if needed
  3. Upon verification, we’ll ship a replacement at no additional cost or issue a full refund

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for shopping with Sperry Sales Store!