Welcome to Sperry Sales Store’s FAQ section. Here you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team at [email protected].
About Our Store
What kind of products does Sperry Sales Store offer?
We specialize in authentic Sperry footwear for all ages and styles, including:
- Boots (for various occasions)
- Casual shoes
- Running/Walking shoes
- Sandals and Slippers
- Oversized options
- Collections for Men, Women, Boys, Girls, and Kids
Where is Sperry Sales Store located?
Our physical address is 134 rue Levy, Montreal, CA H3C 5K4. We ship worldwide (excluding some remote areas in Asia and other locations).
Product Questions
How do I know if a product is authentic Sperry?
As Montreal’s premier destination for authentic Sperry footwear, we guarantee all our products are 100% genuine. We carefully package and ship only authentic Sperry products that meet the brand’s high quality standards.
Do you offer different sizes, including wide or narrow options?
Yes, we carry a range of sizes including some wide and narrow options, particularly in our Men’s and Women’s collections. Look for size indicators in individual product descriptions. Our Oversized category also offers more roomy fits.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. You can shop with confidence knowing your financial details are secure.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods:
- Standard Shipping ($12.95 CAD): Via DHL or FedEx, delivery in 10-15 business days after dispatch
- Free Shipping: Via EMS for orders over $50 CAD, delivery in 15-25 business days after dispatch
How long does order processing take?
We process orders within 1-2 business days. You’ll receive a dispatch notification email with tracking information once your order ships.
Do you ship to my country?
We ship worldwide to most countries, excluding some remote areas in Asia and other locations. If you’re unsure about delivery to your specific location, please contact us at [email protected].
Can I track my order?
Yes! For both Standard and Free Shipping options, we provide transparent tracking information so you can follow your package every step of the way.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be in their original condition with all tags attached. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your returned item, we typically process refunds within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Customer Service
How can I contact customer service?
Our Montreal-based customer service team is happy to assist you via email at [email protected]. We strive to respond to all inquiries within 24-48 hours.
Do you offer size recommendations or styling advice?
While we don’t currently offer virtual styling services, our customer service team can provide general size recommendations based on Sperry’s sizing charts and our experience with the products. For specific fit questions, please contact us with details about your usual size in other brands.
At Sperry Sales Store, we’re committed to delivering more than just shoes – we deliver comfort, style, and confidence for every adventure, wherever you are in the world. Happy shopping!